Outbound line

– This and much more with the «Outbound calls service»

What can we do within this service?

Conduct surveys 01

We will interview your audience on issues related to:

• the maintaining the customer loyalty;
• the clarification of your work aspects which you need to pay attention to;
• improving the work of the whole area related to Customer Care.

Customer Care – is a complex concept, which combines such processes as the increase in loyalty, the complex situations analysis, the organization of work with the clients, etc. In fact, it is the customer support during and after the sale, as well as changing his attitude towards the company.

Conduct the “cold” calling 02

During the cold calling, all the conversations will be conducted in accordance with the scenario, which we discuss with you beforehand. The cold calling is necessary to attract new customers, as well as to inform of your company’s products and services those who still do not know about them. Despite the fact that the cold calls do not often bring any significant results, since the conversion rarely exceeds 5%, this method of attraction will always be relevant, because its information effect is very important. Even if a person does not become your client now, he can become him later, because he will know that your company has this service.

Conduct the proactive work with the complaints 03

The essence of this service is to conduct the customer surveys, where our experts in various ways find out the customer’s dissatisfaction with your product or service. There is a special department for such purposes in our company, employees of which have a special knowledge in the field of psychology and pedagogy. Specialists text or call your client, learn about his problems in use of a product or service, and try to correct the impression of the company.

Update the database of your clients 04

Within this service, we will collect the information about your current and potential customers from all available sources. This is necessary in order to get rid of unscrupulous companies that sell the outdated databases. The collecting and analyzing of information on your own can increase the chances of a higher conversion of cold calling, and can also let you know which of the customers use the company’s products.

We will take orders from your customers 05

The outbound line can be used by your company to process orders. For example, you have an online store and your customers make regular purchases through the site. In this case, the outbound line is needed in order to contact the customer, confirm his intention to buy the goods, arrange the delivery and offer additional goods and services.

How will the assessment of the clients’ opinion help your company to sell more goods and services?

The client can stay dissatisfied and not tell you about his problems, but spread bad reviews of your activities thereby depriving you of the potential customers. Let's see, what's the difference between a satisfied and dissatisfied customer?

A satisfied customer:

Recommends your goods to his friends and
acquaintances
Contacts the company again
Doesn't hide the small found defects and reports to you about them
Knows that the company is pleased to interact with him and is open to dialogue

An unsatisfiedcustomer:

Does not recommend the product, writes
bad reviews on the Internet
Does not contact
the company anymore
Does not tell you about the difficulties encountered in use of the product
Believes, that it makes no sense to seek an advice from the manufacturer of a product or service
Deprives you of potential buyers

WE WILL BECOME A RELIABLE PARTNER FOR YOUR BUSINESS

YOUR COMPANY INFORMATION WILL BE UNDER A RELIABLE PROTECTION

If it is necessary, our call center can sign a non-disclosure agreement with your company, which will help you to be sure of your data security.

WE WILL TRAIN ALL THE OPERATORS OURSELVES

You won’t have to spend anything on the employees’ training. We will do everything for you and train the operators ourselves.

WE MAKE AND TAKE THE CALLS WITHOUT PAUSES AND DAYS OFF

The inbound and outbound calls will be conducted without any pauses, days off and regardless of the time zone. We have operators all over Russia who will make and take the customers’ calls in any region.

WE PROVIDE THE FULL DETAILED REPORTS ABOUT OUR WORK

If it is necessary, we will provide you with a full detailed report, which will contain all the information about our work.

WE REGULARLY DISCUSS WITH YOU THE WAYS OF IMPROVING THE QUALITY OF THE CUSTOMER SERVICE.

We will constantly analyze the results of our work, ask the customers about the service quality, and take into account all your wishes and recommendations.