Leave a request and we will get in touch with you
within 15 minutes
We will contact you within 15 minutes!
The client quickly and professionally receives a response to the appeal. Rapid understanding of the enquiry’s essence, an operative search for the necessary information, a clear algorithm for solving any issue, knowledge of specificity, literacy of speech.
We will increase your sales to 100%. We will form the sales funnel and will develop the scripts (including the techniques of the “short sale”, “FAB” and “BAF”). Prepare the patterns for the cross sales and related sales. We will select the best employees and will train the staff. We will build a system of motivation.
Professional customer support on the hotline for any issues at any time. Your customers will know that they are taken care of. Loyal customers are the profit of the company!
If there are too many calls for your operators to answer, these calls will be redirected to the contact center, and we will help your employees to advise the clients
The calls transfer to your specialists is performed only when the problem is complex and the contact center operator is unable to solve it by himself
At this stage, we take into account the profile and specifics of your company.
We find out the technical features of your telephony system operation and communicate with technical specialists on issues related to the implementation of the hotline.
We also conduct an analysis of the previous conversations’ records and work on the scripts and scenario, which allows us to study the features of your work in a more detailed way.
We form a special group of our contact center operators, which more closely studies the features of your company and its products.
At this stage, we will find for you the most favorable rates and prices for phone numbers, and also calculate the cost of the pre-commissioning activities.
We adjust the interaction of your company and our call-center, and also start to receive the calls.
You will get the full detailed reports on the work of the hotline.
Within six weeks after the launch of the hotline, we collect the feedback and recommendations from you and your staff to improve the quality of the call center.
Leave your contacts and we will call you back
We will contact you within 15 minutes!
The average cost
of a minute of conversation is quite reasonable and you can always find it out by making us a call!a "hotline" for your company are:
The cost of the project implementation
is determined individually, based on your requirements and the activities’ specifics.We know how the hotline should work and understand the importance of the company's interaction with the client! We help your clients to choose the optimal solution within your company.
We have a large number of the accomplished projects, we have accumulated experience and are sure that the hotline within the company with a competent approach helps to increase the level of sales and customers’ loyalty.
Senior call center manager of the “Teletel” company
We will contact you within 15 minutes!
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Our operators undergo special training. Both at the initial stage, and improving the qualification in the course of work. Trainings and courses, study materials and evaluation sheets, tests and cases, assessment of the call records and work on errors. Quality of training and the clients consulting – all of it is under the supervision of experienced professionals.
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Our system of the quick retraining of operators will ensure you a quick launch or a change in any new project. At the same time, the express training preserves a high quality of the data assimilation. We know the secrets of the adults training and we have the modern techniques of training and work with information.
