You can very quickly get the feedback from the buyers of your goods and services. This is a huge advantage of the social networks in comparison with television, radio, outdoor advertising and the stores attending.
If the consumers can see the competent interaction with the audience and rapid response to requests, they begin to respect the company. And their respect positively affects the image and sales level.
Even the dissatisfied customers can become satisfied if you act correctly. Entrust the interaction with your audience to professionals and increase the number of positively minded customers.
The client will always be able to address all his questions to the employees of the company with no long waiting for the answer (in comparison with the call, the company’s office attendance or the website application) and from any device with the Internet access.
The problem, voiced in the social networks, as a rule, is solved more quickly, and the client sees that the company is active and ready for the productive interaction.
Hundreds of people read the answers in the social networks and the qualitative and thoughtful handling of every reference and mention of the company in this case is very important!
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– is to give the most rapid, competent and complete answers to the clients' questions.The buyers find it convenient to learn the information in the social networks and at the same time not to wait for an answer, and our goal is to provide them with this opportunity on behalf of your company. As a rule, people monitor the way we handle the appeals - they see that someone has asked a question and want to know what answer will be given to it.
Structural analytics of mentions, responses and comments about the company, timely updating of the information, emotional reconfiguration. Our professionals form a stable image of trust in your company and keep it at a decent level.
We check all the information in the groups, edit the data, and monitor what the customers write about the products.1
We answer your customers’ questions, inform them about the promotions and offers, get the feedback on your products and services.2
We form interesting, useful, bright newsworthy events. Posts and discussions, surveys and games, rallies and quotes, links and descriptions, interviews and congratulations, meetings and competitions. We are always close to your customers. We create a space of communication in which you want to be an active participant. And loyal customers are the basis of successful business.3
We check all the incoming requests and responses to them, if, in the course of the audit, we find any messages and comments without an answer, we pass on this information to your company specialists and monitor the response to the incoming question.4
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If the client cannot choose what he needs, we will help him! We will tell him about the advantages of a particular product, will find an individual approach and will help to choose a product suitable for the customer’s requirements. Our task is to make the client regular!
the social networks and E-Mail?
We will not only distribute the information about the Company's promotions and sales, but we will also answer all the questions related to these issues.
The customer has made a choice, now it is necessary to make an order. We will help him with this. We will tell him about the correct sequence of actions and will assist in case of difficulties.
In the terms of this point, we give to the clients all the necessary instructions and provide general information about the goods, and work with the matters of the goods’ return or exchange (if necessary).
Does your company have a bonus program? We will advise your customers on the terms of its use, the number of the accumulated points and their life terms and so on.