– This and much more with the «Outbound calls service»

What can we do within this service?

?

Conduct surveys 01

We will interview your audience on issues related to:

  • • the maintaining the customer loyalty;
  • • the clarification of your work aspects which you need to pay attention to;
  • • improving the work of the whole area related to Customer Care.

Customer Care – is a complex concept, which combines such processes as the increase in loyalty, the complex situations analysis, the organization of work with the clients, etc. In fact, it is the customer support during and after the sale, as well as changing his attitude towards the company.

Conduct the “cold” calling 02

During the cold calling, all the conversations will be conducted in accordance with the scenario, which we discuss with you beforehand. The cold calling is necessary to attract new customers, as well as to inform of your company’s products and services those who still do not know about them. Despite the fact that the cold calls do not often bring any significant results, since the conversion rarely exceeds 5%, this method of attraction will always be relevant, because its information effect is very important. Even if a person does not become your client now, he can become him later, because he will know that your company has this service.

Conduct the proactive work with the complaints 03

The essence of this service is to conduct the customer surveys, where our experts in various ways find out the customer’s dissatisfaction with your product or service. There is a special department for such purposes in our company, employees of which have a special knowledge in the field of psychology and pedagogy. Specialists text or call your client, learn about his problems in use of a product or service, and try to correct the impression of the company.

Update the database of your clients 04

Within this service, we will collect the information about your current and potential customers from all available sources. This is necessary in order to get rid of unscrupulous companies that sell the outdated databases. The collecting and analyzing of information on your own can increase the chances of a higher conversion of cold calling, and can also let you know which of the customers use the company’s products.

We will take orders from your customers 05

The outbound line can be used by your company to process orders. For example, you have an online store and your customers make regular purchases through the site. In this case, the outbound line is needed in order to contact the customer, confirm his intention to buy the goods, arrange the delivery and offer additional goods and services.

We will train your employees in phone sales technique!

Our company can conduct the training courses where your specialists will be able tomotivate customers to purchase the main product and additional accessories, and alsoto learn the basics of telephone sales techniques. To increase the number of clients in your company, and make the profit grow!

How will the assessment of the clients’ opinion help your company to sell more goods and services?

The client can stay dissatisfied and not tell you about his problems, but spread bad reviews of your activities thereby depriving you of the potential customers. Let's see, what's the difference between a satisfied and dissatisfied customer?

A satisfied customer:

  • Recommends your goods to his friends and
    acquaintances
  • Contacts the company again
  • Doesn't hide the small found defects and reports to you about them
  • Knows that the company is pleased to interact with him and is open to dialogue

An unsatisfiedcustomer:

  • Does not recommend the product, writes
    bad reviews on the Internet
  • Does not contact
    the company anymore
  • Does not tell you about the difficulties encountered in use of the product
  • Believes, that it makes no sense to seek an advice from the manufacturer of a product or service
  • Deprives you of potential buyers

The task of our company specialists within the framework of the "Outbound Calls" service

is to reveal the real problems of the clients, to transfer them to your employees for correction and to eliminate the client's negative by means of a telephone conversation.

Just leave your phone number

and we will find out how to optimize the costs of the project launching and to make sure that your clients are satisfied.

Your application successfully
sent!

We will contact you within 15 minutes!

WE WILL BECOME A RELIABLE PARTNER FOR YOUR BUSINESS

1

YOUR COMPANY INFORMATION WILL BE UNDER A RELIABLE PROTECTION

If it is necessary, our call center can sign a non-disclosure agreement with your company, which will help you to be sure of your data security.
2

WE WILL TRAIN ALL THE OPERATORS OURSELVES

You won’t have to spend anything on the employees’ training. We will do everything for you and train the operators ourselves.
3

WE MAKE AND TAKE THE CALLS WITHOUT PAUSES AND DAYS OFF

The inbound and outbound calls will be conducted without any pauses, days off and regardless of the time zone. We have operators all over Russia who will make and take the customers’ calls in any region.
4

WE PROVIDE THE FULL DETAILED REPORTS ABOUT OUR WORK

If it is necessary, we will provide you with a full detailed report, which will contain all the information about our work.
5

WE REGULARLY DISCUSS WITH YOU THE WAYS OF IMPROVING THE QUALITY OF THE CUSTOMER SERVICE.

We will constantly analyze the results of our work, ask the customers about the service quality, and take into account all your wishes and recommendations.

Terms and
cost

The average cost

of a minute of conversation is quite reasonable and you can always find it out by making us a call!

The cost of the

project implementation is determined individually, based on your requirements and the activity specifics.

Me can make more than 400 calls to your clients simultaneously!

We understand how the outbound line should work and do everything for your comfortable work: we help your customers to find the best products and services of your company, make many calls and convince the potential customers to make a purchase!

We are sure that the outboundline with a competent approach can give the company a minimum of + 30% to revenue and efficiency.

Anastacia Shikharbeeva

Supervisor of the company’s outbound line