your company will be ready for any loads, when it is necessary
Take several times more calls without hiring the additional staff in the state
Leave a request and we will get in touch with you
within 15 minutes
Types of your hotline activity:
WORK WITH THE CUSTOMERS’ APPLICATIONS
The client quickly and professionally receives a response to the appeal. Rapid understanding of the enquiry’s essence, an operative search for the necessary information, a clear algorithm for solving any issue, knowledge of specificity, literacy of speech.
We will increase your sales to 100%. We will form the sales funnel and will develop the scripts (including the techniques of the «short sale», «FAB» and «BAF»). Prepare the patterns for the cross sales and related sales. We will select the best employees and will train the staff. We will build a system of motivation.
CONSULTATIONS. SURVEYS. FEEDBACK.
Professional customer support on the hotline for any issues at any time. Your customers will know that they are taken care of. Loyal customers are the profit of the company!
WAYS OF THE HOTLINE ORGANIZATION
Mode of the assistance to your operators
If there are too many calls for your operators to answer, these calls will be redirected to the contact center, and we will help your employees to advise the clients
Receiving calls by our operators and their transfer to your specialists if necessary
The calls transfer to your specialists is performed only when the problem is complex and the contact center operator is unable to solve it by himself
How does the interaction go?
DISCUSSION OF THE PROJECT REALIZATION SCHEME
At this stage, we take into account the profile and specifics of your company.
WORKING WITH YOUR TECHNICAL SPECIALISTS
We find out the technical features of your telephony system operation and communicate with technical specialists on issues related to the implementation of the hotline.
DEVELOPMENT OF THE CONVERSATION SCRIPTS AND SCENARIO
We also conduct an analysis of the previous conversations’ records and work on the scripts and scenario, which allows us to study the features of your work in a more detailed way.
CREATION OF A WORKING GROUP AND ITS TRAINING
We form a special group of our contact center operators, which more closely studies the features of your company and its products.
AN APPROXIMATE CALCULATION OF THE LAUNCHING TIME AND THE SERVICES COST
At this stage, we will find for you the most favorable rates and prices for phone numbers, and also calculate the cost of the pre-commissioning activities.
THE HOTLINE LAUNCHING
We adjust the interaction of your company and our call-center, and also start to receive the calls.
You will get the full detailed reports on the work of the hotline.
THE EMPLOYEES’ FEEDBACK
Within six weeks after the launch of the hotline, we collect the feedback and recommendations from you and your staff to improve the quality of the call center.
Find out the cost of the "hotline" for your company
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WE WILL BECOME A RELIABLE PARTNER FOR YOUR BUSINESS
Competent and professional organization of the hotline work for any requirements
More than 1000 calls at the same time, per second response setting, load flexibility, round-the-clock lines, parallel directions, etc.
YOUR COMPANY INFORMATION WILL BE UNDER A RELIABLE PROTECTION
If it is necessary, our call-center can sign a non-disclosure agreement with your company, which will help you to be sure of your data security.
THE QUALITY OF OUR OPERATORS’ RESPONSE WILL BE EQUAL TO THE CONSULTATIONS OF THE FULL-TIME SPECIALISTS.
We form a special group of operators that will work with your company and learn all the details and features of its activities.
WE WILL TRAIN ALL THE OPERATORS OURSELVES
You won’t have to spend anything on the employees’ training. We will do everything for you and train the operators ourselves.
WE ACCEPT THE CALLS WITHOUT PAUSES AND DAYS OFF
The client will always be able to communicate with the operator! We do not have breaks and days off, we receive calls 24/7/365 and will call back if the call has broken.
WE PROVIDE THE FULL DETAILED REPORTS ABOUT OUR WORK
If it is necessary, we will provide you with a full detailed report, which will contain all the details of our work.
WE REGULARLY DISCUSS WITH YOU THE WAYS OF IMPROVING THE QUALITY OF CUSTOMER SERVICE
We will constantly analyze the results of our work, ask customers about the quality of service, and take into account all your wishes and recommendations.
Terms and cost
The average cost
of a minute of conversation is quite reasonable and you can always find it out by making us a call!
Launching terms of
a "hotline" for your company are:
from 1 to 4 weeks
depending on the size of the project.
The cost of the project implementation
is determined individually, based on your requirements and the activities’ specifics.
We are ready to serve thousands of your customers every day.
We know how the hotline should work and understand the importance of the company's interaction with the client! We help your clients to choose the optimal solution within your company.
We have a large number of the accomplished projects, we have accumulated experience and are sure that the hotline within the company with a competent approach helps to increase the level of sales and customers’ loyalty.
Senior call center manager of the “Teletel” company
Just leave your phone number
and we will find out how to optimize the costs of the project launching and to make sure that your clients are satisfied.
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WE WILL INCREASE YOUR SALES!
The contact center is the center of additional profit. Direct contact with customers, the operators’ professionalism, short selling techniques are the basics of the sales increasing.
WE ARE READY TO TRAIN YOUR EMPLOYEES IN PHONE SALES TECHNIQUE!
Our operators undergo special training. Both at the initial stage, and improving the qualification in the course of work. Trainings and courses, study materials and evaluation sheets, tests and cases, assessment of the call records and work on errors. Quality of training and the clients consulting – all of it is under the supervision of experienced professionals.
Professional business trainers in a short time will make the operators to learn the main things:
how to describe the company in a way everyone wants to become its client;
how to present a product so that you want to buy it;
how to talk with a client, so that he recommends your company to his friends;
how to find the necessary information and explain it in plain and easy way;
how to build communication in a situation of conflict and complaints;
how to make the dialogue pleasant, competent, professional;
how to deliver the most important information to the client in a short time;
Our system of the quick retraining of operators will ensure you a quick launch or a change in any new project. At the same time, the express training preserves a high quality of the data assimilation. We know the secrets of the adults training and we have the modern techniques of training and work with information.