We will study the market and analyze the competitors’ work, highlight their advantages, disadvantages and unique «things», compare them with your company and develop a set of recommendations that will help to optimize the activities of your online store.
We will analyze the commodities market and market of services related to your activity, estimate the profitability of the online store, the expected profit in the first three years of work and the time of its payback.
To calculate the number of employees, we use various mathematical models and Erlang formulas.
AgnerErlang – was a Danish scientist who has developed a number of special formulas that make it possible to calculate the throughput capability of the telecommunications networks. These formulas also allow you to calculate the number of employees needed to make a certain number of calls. If you use them together with the other mathematical models, you can tell how many employees should be online on every hour of every day.
The work schedules provide a 100% coverage of the customers’ applications at any minute of the hotline work. A convenient schedule for operators of different regions of the country and abroad will provide your company with round-the-clock service on the line.
Our company has a special department, which is engaged in the selection of the personnel via various resources and sites. Thanks to its work, we will be able to consider a lot of candidates and easily select the right one, quickly study the entire market of offers and select for you those employees who will meet all the necessary requirements.
Together with you, we discuss the functions that will be performed by our company. Our company can interact with the clients, carry out the accounting and legal support of the business, hire personnel, as well as engage in marketing and promotion.
At this stage, we train your staff to make your online store sell more. We train the employees in various sales techniques, communication skills with clients and inform them about the goods of your online store.
This is a complex of actions that will allow you to receive and make calls: allocating a separate number, working with a virtual ATS, configuring the programs for making and receiving calls, adjusting a secure VPN connection, and other actions that will help to ensure the high-quality work with inbound and outbound lines.
There is a special department of the quality control in our company, the main purpose of which is to check the work of the call center employees. Constant checks will improve the service quality and will help to avoid the complaints from the customers. For more comfortable work of your specialists, each of them is assigned with a professional curator who helps, gives advice and shares the experience if necessary. And the work of the curator, in turn, is monitored by a supervisor who, in addition to organizing the specialists’ work in your online store, monitors the KPI (Key Performance Indicators).
In addition, the support lines are organized for all the stages of interaction – from the receipt to delivery of the order by courier. The courier support lines help in logistics and allow you to interact with the client more comfortably, as the buyer of the online store can, if necessary, contact the company and learn about the order status.
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We will contact you within 15 minutes!
This service will allow you to be always in touch and won’t let you miss anything important. Ordinary office secretaries work on standard schedule from 9:00 AM till 6:00 PM. But we can take your calls around-the-clock and promptly inform you about the important issues. If you put the calls forwarding to our number, your personal secretary will receive your calls and you will get the information about the caller and the topic of the conversation in the form of an SMS. Thus, you will be informed of important events, even if you are not in the office, always have your finger on the pulse of the things and get rid of unwanted communication.
This is one of the most important stages of the interaction with customers. After all, a person who called you to make an order initially is loyal to the company and it is important to maintain his loyalty. Our employees are trained in the dialogue conducting, undertake the sales trainings, and will not only save the image of the company, but also improve its impression of it. Attention to the details during the orders’ creation by phone will allow you to get a new regular customer, as well as to increase the sales.
In the term of the promotion periods, it is very important to take calls as fast as possible so that each customer can buy what he needs. To accomplish this task, we can arrange for you two simultaneous support lines, as well as provide any necessary number of employees. The specialists of the line #1 will answer the questions about your company’s promotions, and transfer any more complex issues to the specialists of the line #2. Thus, your clients will get a complete consultation during the promotion period, despite the fact that the number of calls can be huge. Also during the promotion period we are ready to provide the additional information to your customers. Informing is possible in any form, both with the help of calls, and with the help of a mass text messaging. Our text messaging services allow you to work with any phone numbers throughout Russia.
Our professional speakers are ready to record the voice greetings for you. The main features of the professionals are the clear diction, deep and trained voice and the ability to record on the professional equipment. If your company has an IVR scheme, the client can easily get to the required specialist, listen to important information about the actual promotions, hear the congratulations on the holiday, good wishes, etc.
We conduct surveys of your customers, offer them to participate in your promotions and bonus programs. We sell your products and services by making the outbound calls to your customers. We analyze the customer databases. And we also asses the loyalty of your clients to increase the number of regular customers.
If it is necessary, our call center can sign a non-disclosure agreement with your company, which will help you to be sure of your data security.
You won’t have to spend anything on the employees’ training. We will do everything for you and train the operators ourselves.
The inbound and outbound calls will be conducted without any pauses, days off and regardless of the time zone. We have operators all over Russia who will make and take the customers’ calls in any region.
If it is necessary, we will provide you with a full detailed report, which will contain all the information about our work.
We will constantly analyze the results of our work, ask the customers about the service quality, and take into account all your wishes and recommendations.
and we will find out how to optimize the costs of the project launching and to make sure that your clients are satisfied.
We will contact you within 15 minutes!
THE AVERAGE COSTof a minute of conversation is quite reasonable and you can always find it out by making us a call!
THE COST OF THEproject implementation is determined individually, based on your requirements and the activity specifics.
You come up with an idea, and we realize it. You want an online store - we will help you to create it on a «turn-key basis».We cooperated with many clients, including the Federal retail chains. And we are sure that competent actions can give the company a significant increase in revenue and efficiency.
Senior manager of the “Teletel” company